Can service professionals disassemble and haul away old appliances, equipment, etc?
No. MORA does not offer haul-away or disassembly services at this time. Check to see if this option is available through your retailer.
Are services available nationwide/in my area?
Our service partners have excellent coverage across most of the U.S. Currently, they are not available in Alaska, Hawaii or Puerto Rico. It might take our partners a little longer to find service professionals in remote areas. If no professional is available in your area, our service partner will cancel the service order and you will not be charged.
Can refrigerators be installed with door hinges on either side?
Select MORA refrigerator models can be re-hinged so the door swings either left or right, depending on what is most desirable for the room. See the Product Specifications resource for information on the specific MORA model you are interested in.
Installation
How long do I need to wait before I can switch on my refrigerator after delivery?
If the appliance has been upright during transit you can switch it on immediately. Ask your driver if it has been loaded on its side, if this is this case, we would suggest waiting 12 hours. If you transported a compact refrigerator yourself in a personal vehicle, on its side, you need to let it settle for a minimum of 4 hours to let the compressor oil filter through. The longer, the better.
Service Support
A piece inside my refrigerator cracked and I need to replace it. How do I replace it?
The first step is to take note of your model and serial number. Once you do that, take an image of the inside of your fridge indicating where the broken/cracked piece is. If the piece is removable, remove it and take another image of the broken part. Send the images, and the unit model/serial number information to Parts & Service Support (along with your full mailing address and phone number) and we will provide a quote for the requested parts. If the interior parts crack under warranty or are broken out of the box, they will be replaced free of charge. Please note, your warranty does not cover physical damage. If the exterior of your unit is damaged out of the box or during installation, please reach out to both us and the retailer where it was purchased and include photos.
Why does my fridge not turn on at all?
There are a few simple checks you can do to determine if there is a technical issue or a simple at-home fix. 1. See if the light comes on when you open the fridge door and make sure the power is connected correctly. 2. Change the plug to another socket and be sure other electrical devices work when connected to the same power outlet. If neither of those work, your unit may require servicing. Please call us at 1-877-465-3566 with your model and serial number, your full physical address, your phone number, a description of your issue and a copy of your receipt/proof of payment if the unit is in warranty. Please note, the more information you provide immediately, the quicker we can help you.
Why is my fridge not cooling at all?
You may need to adjust the temperature. To lower the fridge temperature, simply adjust the thermostat. Listen to see if you can hear the sound of the compressor running, or the sound of the compressor starting and stopping continuously. If this does not make your refrigerator cool down, your unit may require servicing. Please call us at 1-877-465-3566 with your model and serial number, your full physical address, your phone number, a description of your issue and a copy of your receipt/proof of payment if the unit is in warranty.
Why is there ice forming on the back of the fridge compartment?
Ice generally forms when there are ventilation issues inside the refrigerator. Check the temperature setting to ensure it’s not too low. Make sure the doors are properly sealed when closed. A small amount of ice may form but this will disappear on the defrost cycle. Consider moving items an inch or so away from the back wall if this happens.
Why is my fridge vibrating / making a noise?
The internal fan and compressor will generate noise. This is completely normal. Check if the fridge is level, adjust the feet, if not. Be sure there is enough clearance between the wall / skirting board and the fridge. The product’s noise level is indicated on the energy label provided.
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